In today's fast-paced world, the importance of on-hold messaging cannot be overstated. Whether you're managing customer support or marketing through your phone system, the way you communicate while customers are on hold can make a significant impact on your brand. But when it comes to choosing the right voice for your on-hold messages, Message On Hold, and call queue, businesses face a crucial decision: Should you opt for advanced AI-generated voices or invest in professional voice talents? Let’s explore the benefits of both options to help you decide which is best for your business.

An on-hold message is played during key moments when a caller is waiting to speak with someone from your company. This includes times when they are in a queue, have already spoken with a representative and are placed on hold, or are in the process of being transferred. These moments offer a strategic opportunity to use messages and music that significantly enhance the caller’s experience and shape their perception of your business.

We're excited to unveil our completely redesigned music player, packed with enhanced features and a fresh selection of music tracks to keep your phone system sounding vibrant and engaging for callers.

Your Auto Attendant is one of the first things your callers hear, which is why it needs to be as clear and effective as possible. You want to make a great first impression, but you also want to make sure you’re anticipating your callers’ needs and can direct them to the correct place.

Many of our clients come to us saying “I listened to your demos and picked a great voice talent for my phone greetings. But how do I write my auto attendant scripts?”

We’ve outlined the process of writing auto attendant scripts to help you get started, starting with understanding how your phone system is set up.

Here’s an overview of how to write an automated attendant script:

What makes an on hold message extraordinary? And more importantly, why do you need extraordinary on hold messages?

Your on hold messages are an excellent opportunity for you to market to your callers, increase your branding, and provide an optimal experience for your callers. Hold time gives you a captive audience, and now is a good time to share information you want them to know.

With Snap Recordings, you are getting the finest professional voice talents and audio quality available. But if you really want your on hold strategy to stand out, you need a great script.

Let’s look at the building blocks of what makes an effective on hold message:

Pandemic conditions are starting to lift and businesses in many states are going back to work. Now is the time to prepare your business phone system messaging capabilities to create a better experience for your employees, customers, vendors, and affiliates.

Depending on where you live, it’s either time or almost time to go back to work after COVID-19. The temporary conditions and limitations to businesses created by the pandemic are fizzling, and many business owners are eager to re-open their doors to their customers and employees alike, even if there are additional precautions they’ll have to take.

Leveraging cloud-based solutions in your medical practice can provide a better experience to your patients during the Covid-19 pandemic.

After the sale is made and the phone system is configured, it’s time to have the greetings & voice prompts recorded; something that can be time-consuming and burdensome for Telecom Agents and their customers. Moreover, it’s self-evident that professional voice recordings far surpass the quality of customer self-recorded phone system messages. So, it’s no surprise that more and more Telcom Agents like MSP’s & VAR’s are including professional greeting & voice prompt packages with their phone system sales. However, professional voice recordings offer a lot more value than a great sounding phone system.   

Here are 5 ways that Telecom Agents can benefit from professional voice recordings: