The “Sounds of Silence” was one of the great songs of the 20^th century, but silence to a caller on hold is usually a deal killer. Not only does it make the caller feel abandoned, you can miss a golden opportunity to communicate your brand message.

Your callers have already expressed interest in your company just by dialing your number. Now, it’s up to you to let them know they’ve made a wise choice. Here are five pointers on what to include in your on-hold message that will help convert a caller into a buyer.

What makes an ordinary on-hold message extraordinary? With Snap Recordings you are getting the finest voice talents and audio quality available. But if you really want your on-hold program to stand out you need one more thing...you need a great script.

Your on-hold message provides an excellent opportunity for you to market to your customers, and share all of the details that make your company unique. Now that you have their undivided attention what would you like them to know?

A couple of weeks ago a client came to us saying, “I listened to your demos, and I have picked a great voice talent for my phone greetings, but I’m not sure where to start with the script. What do I do?” And since this wasn’t the first (and probably won’t be the last) time we’ve been asked this, we decided to outline the process of writing your Auto Attendant or Phone Greetings Script.

The most important element to writing your Auto Attendant or Phone System Greetings is having an understanding of how your phone system is set-up. If you don’t have a list of the current messages and extensions, the company that maintains your phone system may have it on file. You will also want make any phone system changes before creating your greetings.

Choosing the right voice for your company’s audio production is like choosing the right outfit for an event. You need to ask yourself: what kind of image am I trying to project? Soft and calming, powerful, soulful, authoritative, professional—whatever message is most representative of your business, you’ll find the right match from our extensive selection of talent. But don’t let the number of our available voice talents fool you.

“How do I put your recordings into my phone?” If you’ve asked this question, you’re not alone. In fact, this is one of the most frequently asked questions we receive. So, we wanted to take this opportunity to explain. No technical jargon. No IT degree required...just a simple breakdown of how it works.

Whether you want to put our recordings into your fancy office phone system or into your cell phone, we offer a few easy options for you to select from.

As part of our commitment to support, we have setup a YouTube channel with tutorials on how to use the website and marketing videos. This will help you learn how to create your recordings in a simple process. 

See it at: www.youtube.com/snaprecordings